With regard to any personal information of our customers, business partners, etc. (hereinafter referred to as "Customers, etc.") that we collect, we shall establish, implement, and maintain the Privacy Policy in accordance with laws, regulations, and other rules related to the protection of personal information as follows:
1. Obtaining personal information
When obtaining any personal information from Customers, etc., the Company shall clearly state the purpose of its use, assign a manager in charge, and obtain it according to such purpose of use.
[Personal Information we obtain]
In the course of providing the Company’s services, the Company shall obtain the following personal information:
-
Information provided by Customers, etc.
- Profile information (e.g., name, date of birth, gender, occupation)
- Contact information (e.g., email address, telephone number, address, place of employment)
- Payment method information (e.g., bank account information)
- Other information entered or sent by Customers, etc. through registration forms or other means designated by the Company
-
Information obtained for using the service
- Information on service usage (e.g., usage logs)
- Information on the environment on which the service is used (including information on networks, terminals, browsers, and applications)
-
Information obtained from third parties
- Information obtained from other business operators with which the Company partners
- Any other information uploaded by Customers, etc.
-
Public information
2. Usage of personal information
The Company shall keep personal information accurate and up-to-date to the extent necessary for business operations within the scope of the purpose of use specified at the time of acquisition thereof and delete such information without delay when the use thereof is no longer required, and take reasonable security measures to protect such information from loss, destruction, misuse, falsification, leakage, and so on. If outsourcing the handling of any personal information to third parties, the Company shall conduct a rigorous investigation of such third parties beforehand and supervise them appropriately to ensure the confidentiality is maintained.
[Purpose of use]
The Company uses the personal information of Customers, etc., for the following purposes:
3.Provision of personal information to third parties
The Company shall not share personal information with third parties without prior consent of the person concerned, except in cases stipulated in this Privacy Policy or by law.
4. Personal Information Management
The Company shall ensure the accuracy of personal information and manage it securely. The Company shall take appropriate precautions against unauthorized access, computer viruses, theft, and dissemination (including means other than electronic media) to prevent loss, destruction, falsification, or leakage of personal information.
5. Retention Period and Disposal of Personal Information
The Company shall adequately store personal information during the service period and for one year after the service completion and properly dispose of or delete the personal information after the expiration of the period.
6. Handling of Anonymously Processed Information
The Company may provide personal information to third parties after processing the information so that it cannot be used to identify specific individuals.
- (1) Items of information on individuals included in the anonymized information to be created or provided to third parties
- Performance data
- Behavior logs (e.g., when customers studied, dates and times of access to various apps by customers, parents, teachers, etc.)
- Learning logs (which questions were answered)
- Homework logs (what kind of homework was assigned)
- Information on the attributes of the school of choice (deviation values, school type (national, public, private), etc.)
- Information on the attributes of the enrolled school (deviation values, school type (national, public, private), etc.)
- (2) Method of provision to third parties
- Send password-protected electronic files via email, etc.
- (3) Purpose of providing data
- Anonymized information will be provided to content holders such as publishers to enable each content holder to use it for research, development, planning, and study of better learning materials and improvement of their service quality.
7. Organization and structure
The Company shall appoint a Personal Information Management Officer to ensure the appropriate personal information management. The Company shall provide training on protecting and properly managing personal information to its directors, employees, temporary staff, and part-timers to ensure the information is handled appropriately in their daily work. The Company will continuously enhance its compliance program for protecting personal information.
8. Use of Cookies
- Some of the pages on the Company’s website use cookies.
The website may contain advertisements distributed by third parties, including Yahoo Japan Corporation. In this regard, such third parties may obtain and use cookies or other information of customers who visited our website.
- Information such as cookies obtained by third parties will be handled under their privacy policy.
- Cookie is a mechanism to store usage history and input contents transmitted between browsers and servers and stored as files on customers’ computers when they use web pages. If accessing the same page again, the page operator can use the cookies to change the display for each customer. If customers have set their browsers to allow cookies to be sent and received, the website can retrieve cookies from the browsers. The browsers only send cookies sent and received by the website’s server to protect privacy.
- Customers can choose to “Allow all cookies,” “Reject all cookies,” or “Notify the user when receiving a cookie,” among other settings regarding sending and receiving cookies. The setting method varies depending on the browser. Refer to your browser’s “Help” menu to learn how to set up cookies.
- Note that if you select a setting to reject all cookies, you may not be able to use services requiring authentication or may experience other restrictions in using various services on the internet.
9. Use of Analytics
This site uses Google Analytics to record access status to the extent that individuals are not identified.
We handle the recorded status data carefully and use it to enhance service content and make plans to benefit our customers.
10. Compliance with Laws and Regulations
The Company shall comply with laws, regulations, and other rules related to personal information.
11. Revision of the Policy
The Company shall review the operational status of handling user information from time to time to improve it continuously and may change this policy as necessary without prior notice. Any changes will be notified through postings on this site.
If changes to the content require customers' consent under laws and regulations, the Company shall obtain customers' permission in a manner prescribed by the Company.
Disclosure of matters concerning personal information in possession
The "Act on the Protection of Personal Information" stipulates that the purpose of use, disclosure, modification, suspension of use, deletion, etc. (hereinafter "Disclosure, etc.") of personal information collected by the Company must be available to the individual to whom such information belongs. Therefore, we make public the following.
1-1. Company Name
7F, PMO Uchikanda, 1-14-10, Uchikanda, Chiyoda-ku,Tokyo 101-0047
SuRaLa Net Co., Ltd. Chief Executive Officer Takahiko Yunokawa
1-2. rocedures for responding to “Requests for Disclosure, etc.”
1-2-1. Disclosure
(1) Application for disclosure (content or purpose of use of personal information)
Contact the Personal Information Management Division and “Surala Customer Center” (hereinafter “the Contact Point”) to obtain an "Application Form for Disclosure/Modification/Suspension of Use/Deletion of Customer Personal information,” fill out the form, and send the following three items by registered mail to the Contact Point.
- 1) Application Form for Disclosure/Modification/ Suspension of Use/Deletion of Customer Personal information
- 2) 600 yen worth of postal stamps for handling fee
- 3) Copies of official certificates for identification of the applicant (or proxy)
Two of the following, one of which must contain the customer's current address
- Copy of valid driver’s license
(International driver's license is not acceptable / If the address has been changed, a copy of both sides of the license is required)
- Copy of valid health insurance card
(a copy of sections of the person’s name and address is required)
- Copy of certificate of residence
within six months of issuance (no need for domicile of origin column)
- Copy of personal seal registration-card
within six months of issuance
- Others
Copy of alien registration certificate, copy of passport, copy of basic residents' register, copy of pension book
Note 1: If any of the above official certificates for identity verification contain sensitive customer information, such as legal domicile or family name, the customer is requested to voluntarily black out the information so it cannot be discerned.
Note 2: If a proxy makes the application, please attach a letter of proxy from the applicant. Indicate that a proxy is making the application and provide contact information, names, and seals of the applicant and the proxy on the letter.
Note 3: The response to the application will be made approximately two weeks after the Contact Point receives the above-mentioned required documents. Copies of official certificates we received will be returned to the customer by registered mail at the time of response.
(2) Send back the completed [Application Form for Disclosure/Modification/Suspension of Use/Deletion of Customer Personal information] along with the required documents to the Contact Point from which you obtained the application form.
(3) Notes
The Company properly manages personal information contained on the [Application Form for Disclosure/ Modification/Suspension of Use/Deletion of Customer Personal Information] in accordance with the Privacy Policy and the Intent of the Privacy Statement of the Company. Note that we may not be able to fulfill the request if any of the following apply.
- In case we cannot confirm the identity of the applicant or their proxy (letter of proxy)
- In case two copies of official certificates for identification of the applicant (or proxy) are not enclosed
- In case of failure to send by “registered mail” to the Company
1-2-2. Modification/Suspension of Use/Deletion
(1) Application for modification/suspension of use/deletion of personal information
Contact the Personal Information Management Division and “Surala Customer Center” (hereinafter “the Contact Point”) to obtain an "Application Form for Disclosure/Modification/Suspension of Use/Deletion of Customer Personal information,” fill out the form, and send the following three items by registered mail to the Contact Point.
- 1) Application Form for Modification/ Suspension of Use/Deletion of Customer Personal information
- 2) Copies of official certificates for identification of the applicant (or proxy)
Two of the following, one of which must contain the customer's current address
- Copy of driver’s license
International driver's license is not acceptable / within the validity period / if the address has been changed, a copy of both sides of the license is required
- Copy of valid health insurance card
(a copy of sections of the person’s name and address is required)
- Copy of certificate of residence (no need for domicile of origin column)
Within six months of issuance
- Copy of personal seal registration-card
Within six months of issuance
- Others
Copy of alien registration certificate, copy of passport, copy of basic residents' register, copy of pension book
Note 1: If any of the above official certificates for identity verification contain sensitive customer information, such as legal domicile or family name, the customer is requested to voluntarily black out the information so it cannot be discerned.
Note 2: If a proxy makes the application, please attach a letter of proxy from the applicant. Indicate that a proxy is making the application and provide contact information, names, and seals of the applicant and the proxy on the letter.
Note 3: The response to the application will be made approximately two weeks after the Customer Information Consultation Service receives the above required documents. Copies of official certificates we received will be returned to the customer by registered mail at the time of response.
(2) Send the completed [Application Form for Disclosure/Modification/Suspension of Use/Deletion of Customer Personal information] with the required documents to the Contact Point from which you obtained the application form.
(3) Notes
The Company properly manages personal information contained on the [Application Form for Disclosure/ Modification/Suspension of Use/Deletion of Customer Personal Information] in accordance with the Privacy Policy. Note that we may not be able to fulfill the request if any of the following apply.
- In case we cannot confirm the identity of the applicant or their proxy (letter of proxy)
- In case two copies of official certificates for identification of applicant (or proxy) are not enclosed
- In case of failure to send by “registered mail” to the Company
1-3. For any complaint and consultation regarding the management of personal data held by the Company, please contact the Personal Information Management Division and the "Surala Customer Center."
▼SuRaLa Customer Center
https://sateraito-apps-kform2.appspot.com/surala.jp/default/public/newdocpopup2/template-20150414090000DTNMIqVVOSTUwfhM?hl=ja&submit=yes
1-4. Handling Fee
A fee of 600 yen per application for Disclosure, etc., is charged. Enclose 600 yen worth of postal stamps with the application form and required documents. Note that the amount of the handling fee is subject to change without notice. Note that the fee (postal stamps) will be used to send the response letter and will not be returned.
Established on November 16, 2006
Revised on April 1, 2021
Revised on September 9, 2022
SuRaLa Net Co., Ltd.
Founder & Chief Executive Officer Takahiko Yunokawa